Trendy Town – Refund Policy
Trendy Town (www.trendytown.in) Last updated: 6 October 2026
When you can return an item
You can request a return, replacement or refund within 7 days of delivery if:
- the item arrived damaged or defective, or
- you received the wrong item, or
- the item is clearly different from what you ordered.
How to request one
- Email info@trendytown.in within 7 days of delivery.
- Include your order number, a short description of the problem, and clear photos.
- Include an unboxing video that shows the parcel being opened, uncut, from start to finish.
We review requests within 2 business days and will tell you the result by email.
What we offer
If your request is approved, you can choose a free replacement. If a replacement is not available, or you prefer, we will give a full refund of the product price.
Return shipping
For approved returns, we arrange the pickup at no cost to you. If pickup is not available in your area, we will refund the reasonable courier cost of sending it back.
When refunds are paid
- Refunds are issued after we receive and check the returned item.
- Prepaid orders are refunded to the original payment method within 5–7 business days of approval. Your bank may take a few more days to show it.
- For Cash on Delivery orders, we refund to your bank account or UPI ID, which you will share with us by email.
What cannot be returned
- Items that are used, worn, scratched or damaged after delivery
- Items returned without original packaging or accessories
- Change-of-mind returns
- Small colour differences caused by screen settings or lighting
Cancellations
You can cancel an order by emailing us before it is dispatched. Prepaid orders cancelled before dispatch are refunded in full. Once an order has shipped, it cannot be cancelled.